Artificial intelligence (AI) is changing the way we communicate, create, and, most importantly, work. After all, AI tools have enormous potential not only for creativity but also for business. At the same time, some experts predict that AI will eventually replace people in companies because it can already perform the functions of some specialists (for example, call center operators)
Of course, this is not true, at least not in the near future. Today, AI provides significant benefits for businesses and company employees; instead, it is a useful tool that allows them to work more efficiently. Let’s consider how this happens using the example of Microsoft 365 Copilot. After the public release of ChatGPT, AI tools became associated primarily with Open AI. However, other tech giants did not stand still in the field of AI and created their own systems. Microsoft, as one of the world’s leading tech companies (and, incidentally, a partner and investor in Open AI), did not stand aside from these processes either, having created its own AI tool called Copilot. Since Microsoft is also a leading developer of business software, it is not surprising that it has integrated this tool into its corporate products. Microsoft 365 Copilot is an AI-powered assistant that works with you across Microsoft services and programs (Teams, Outlook, Word, PowerPoint, Excel, etc.). It can help with tasks such as recording, transcribing, and summarizing meetings in Teams, creating short summaries of long and complex documents, searching and displaying relevant information across Microsoft services and applications, public and private data sources, and providing suggestions, etc. In its work, Microsoft 365 Copilot uses advanced technologies such as natural language processing and recognition, computer vision, and machine learning. In addition, it can learn based on user preferences, feedback, and behavior and adapt to the needs of the person working with it and the context of their tasks. How Microsoft 365 Copilot Works Copilot for Microsoft 365 capabilities is available to users in most Microsoft 365 applications and other environments. They are primarily in the form of intelligent features and helpful suggestions. Tight integration with proprietary applications and Microsoft’s security technologies ensures that your organization’s data is securely accessed, used, and managed. So, how does Microsoft 365 Copilot work? The system receives a request from the user to enter data in a specific application, such as Word or PowerPoint. Copilot then preprocesses the incoming request using a particular approach called “grounding,” which increases the specificity of the request and helps to provide task-relevant answers. Such a query can capture, for example, text from input files or other content. Copilot sends this query to the large language model for processing (note that Copilot only has access to the data that the individual user has access to, for example, based on Microsoft 365 role-based access controls). Copilot then accepts the response from the large language model and performs post-processing. It also includes other basic calls to the Microsoft Graph, compliance and privacy checks, security checks, and the like.
Haknazar HALJANOV,
Director of “Döwletli Nesibe” Economic Society,
Coordinator of the Young Entrepreneurs Center
under the Ashgabat City Committee of the Party
of Industrialists and Entrepreneurs of Turkmenistan,
IT specialist.
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